Full job description
Job Overview
We are seeking a compassionate and organized Veterinary Receptionist and Assistant to join our dedicated team. In this role as a receptionist, you will serve as the first point of contact for clients and their pets, providing exceptional customer service while managing the front desk operations of our veterinary practice. Your responsibilities will include scheduling appointments, handling inquiries, and ensuring a welcoming environment for both pets and their owners. As an Assistant you will assist in exam room appointments greeting clients, weighing patients, taking medical history, TPR, filling medications and entering invoices. Clean and restock exam rooms. In the treatment room you will provide team support by assisting in restraining patients for treatments and surgery. You will clean, wrap and sterilize surgical equipment, fill medications, clean kennels and laundry.
Responsibilities
- Greet clients and their pets warmly upon arrival and provide assistance as needed.
- Schedule appointments and manage the clinic's calendar efficiently.
- Answer phone calls and respond to inquiries regarding services, procedures, and pet care.
- Maintain accurate patient records and update information in the database.
- Process payments and manage billing inquiries with attention to detail.
- Ensure the reception area is clean, organized, and stocked with necessary supplies.
- Collaborate with veterinary staff to ensure smooth communication and workflow within the clinic.
Requirements
- Previous experience in a veterinary or medical office setting is NOT necessary. Finding the right fit is most important! We will train!
- Strong customer service skills with a friendly demeanor.
- Excellent communication skills, both verbal and written.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Proficient in using computer systems for scheduling and record keeping.
- A genuine love for animals and commitment to providing quality care.
Join us in making a difference in the lives of pets and their owners by providing outstanding service as a Veterinary Receptionist!
Job Types: Full-time, Part-time
Pay: $22.00-$28.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Evening shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Location: 7816 East Saanich Rd, Saanichton BC V8M 2B3
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