We are looking for Enthusiastic and Experienced Guest Service Agents to join our team! Seasonal Part-time position available from June – mid-October.
Check out Sidney Whale Watching's website HERE!
You will be responsible for providing excellent customer service and hospitality to our guests. You possess and demonstrate excellent communication and problem-solving skills, while being able to identify all touch points that make up the entire visitor experience at Sidney Whale Watching. Your goal will be to ensure that customers enjoy a positive and memorable experience from start to finish. Smiling comes naturally to you.
Responsibilities include, but are not limited to:
- General office duties including opening, closing, ongoing organization, office cleaning.
- Communicate our unique experiences to potential customers and convert them to booked guests.
- Check-in guests for tour departures.
- Learn and use our tour reservation system for bookings, payments and notes.
- Manage guest expectations and communicate important tour and safety information.
- Communicate guest information with tour leaders and skippers and assist where needed.
- Support marketing through social media.
Required skills and certifications:
- Strong interpersonal skills
- Proficient in English
- Highly organized
- Comfortable working independently
- Ability to think on your feet and have a problem-solving attitude
- Sales experience is a plus
You Are:
- Passionate about the environment, local marine wildlife and First Nation culture
- Reliable, respectful, approachable, communicative, motivated
- A team player
- Excited to work with diverse individuals from various backgrounds
- Available holidays and weekends
- Why work for us?
- As a First Nation community-owned Social Enterprise, we focus on more than just profit. Our team of Indigenous and non-Indigenous staff are committed to First Nation cultural & language reclamation, opportunity development and environmental stewardship.
